Frequently Asked Questions
- Home
- FAQ
Metrostitchndesigns is a premium embroidery digitizing service provider that specializes in converting complex designs into machine-readable formats for flawless embroidery output. We offer a range of services including vector illustration, custom patches, and more.
Placing an order is simple. Visit our contact page and submit your design requirements through the provided form or email us directly. We will get back to you with a quote and further instructions.
We accept a wide range of file formats including JPEG, PNG, PDF, AI, and PSD. If you have a specific format requirement, please let us know and we will do our best to accommodate it.
Our standard turnaround time is 24-48 hours. However, for urgent orders, we offer an expedited service at an additional cost. Please mention your deadline when placing your order.
Yes, we offer up to two free revisions to ensure your design meets your exact specifications. Additional revisions may incur a fee depending on the complexity of the changes.
We accept all major credit cards, PayPal, and bank transfers. Invoices can be provided upon request. Please contact our billing department for more information.
You can reach our customer support team by email at support@metrostitchndesigns.com or by phone at +0123 456 789. We are available Monday through Friday from 9 AM to 6 PM.